*****ROYAL MAIL DELIVERY UPDATES - UK*****

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UPDATED - Monday 21 December (from Royal Mail Website)

Deliveries and collections should take place across most of the UK today. There are some further changes to our Special Delivery service following the Government announcement on Saturday, please see our Special Delivery section below for details.

Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.

Every single parcel, letter and card is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.'

*****INTERNATIONAL ORDERS DELIVERY UPDATE - EUROPE***

UPDATED - Monday 20th December (from Royal Mail Website)

Start date: 20 December 2020
Latest Update:
End date: Ongoing
Incident: Coronavirus

Cross channel disruption due to the current COVID-19 situation. The Post of Dover and Channel Tunnel are both closed to 'accompanied' traffic from UK to France, for a period of 48 hours.

As a result, delivery delays can be expected to: Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Holland, Hungary, Italy, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.

We'll provide an update when more information becomes available. ‘

 

Ordering Online

Price

All prices are displayed in Pounds sterling and is a total price inclusive of VAT (Value Added Tax).

Delivery

Delivery to mainland UK, Channel islands, Northern Ireland, Scottish Islands & Isle of Man is £4.95 for all orders with an estimated delivery of 7 working days from date of despatch.

Delivery to European countries is £9.95 for all orders with an estimated delivery of 10-14 working days from date of despatch..

Delivery to the Rest of the World is £15.00 with an estimated delivery of 12-21 working days from date of despatch.

All UK orders are dispatched via Royal Mail's Tracked 24 service.

Overseas orders are dispatched via Royal Mail's International Signed, Tracked or Tracked & Signed services dependant on availability.

Overseas orders are limited to a maximum weight of 2kg. If your order is over 2kg we may have to cancel your order or contact you to make arrangements.

We will endeavour to dispatch all orders within 1-2 working days and on rare occasion some items maybe out of stock, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.

Please note that missing parcels need to be delayed for 15 (UK orders) or 25 (Overseas orders) working days before they are declared 'Lost' by Royal Mail. While we sympathise we are unable to offer a refund or send a replacement until these times have expired.

Who can order?

We are currently supplying to several countries around the world. If your country is not in the drop down listing please email us to see if we are able to add your country to our list of destinations.

 

Ordering

Order Online
We offer 24hr on-line ordering through our website.

To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.

Order By Phone
To make a telesales order please ring 01792 823563 between 10:00am and 4:00pm Monday to Friday. Standard UK landline rates apply.

Security

Swansea City Online Store take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.

Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key.

Payment

We accept all major credit and debit cards. These include Mastercard, Visa, Switch, Solo or Delta. Items will only be despatched to a customer on authorisation by your card.

How to return an item

Any item can be returned for exchange or refund by either sending or deliverng in person to:

SWANSEA CITY AFC
UNIT 26
CWMDU INDUSTRIAL ESTATE
CARMARTHEN ROAD
SWANSEA
SA5 8JF

by Registered post/Recorded delivery.

Accompany your returns with your sales receipt, a copy of your sales receipt or a covering note quoting your name and address and order number. Also include your requirement i.e. refund or if exchange the item you require and size. Please note that we are unable to exchange an item for one of higher value.