Ordering in the EU
Due to changes brought about by Brexit there are now some restrictions on sending goods to the EU from the UK that you need to be aware of.
We will now charge zero VAT on orders to the EU. You may need to pay the VAT upon receiving your order, this may vary by country and should be looked into before ordering but is usually charged at 20% and may only apply to orders over €22 in value, depending on the country of delivery.
CUSTOMS CHARGES THRESHOLD
Consignments with a value of less than €150 (£128.54) subject to exchange rate at the time of the transaction are not subject to any customs fees. If you place an order higher than this threshold you may be subject to customs charges in the country of delivery, these vary by country and should be taken into consideration before ordering if you intend to place an order above €150 (£128.54) subject to exchange rate at the time of the transaction.
Swansea City AFC are not responsible for any customs fees or VAT charges that arise due to any orders placed within the EU or the Rest of the World.
All prices are displayed in Pounds sterling and is a total price inclusive of VAT (Value Added Tax).
Delivery to mainland UK, Channel islands, Northern Ireland, Scottish Islands & Isle of Man is £4.95 for all orders with an estimated delivery of 7 working days from date of despatch.
Delivery to the EU is £9.95 with an estimated delivery of 3-5 working days from despatch.
Delivery to the Rest of the World is £15.00 with an estimated delivery of 12-21 working days from date of despatch.
All UK orders are dispatched via Royal Mail's Tracked 48 service.
Overseas orders are dispatched via Royal Mail's International Signed, Tracked or Tracked & Signed services dependant on availability.
Overseas orders are limited to a maximum weight of 2kg. If your order is over 2kg we may have to cancel your order or contact you to make arrangements.
We will endeavour to dispatch all orders within 1-2 working days and on rare occasion some items maybe out of stock, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.
Please note that missing parcels need to be delayed for 15 (UK orders) or 25 (Overseas orders) working days before they are declared 'Lost' by Royal Mail. While we sympathise we are unable to offer a refund or send a replacement until these times have expired.
Who can order?
We are currently supplying to several countries around the world. If your country is not in the drop down listing please email us to see if we are able to add your country to our list of destinations.
We offer 24hr on-line ordering through our website.
To order a product, simply ensure your product options are correct and click the add to basket button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product. After you have completed your order you will automatically be sent an order confirmation by email.
Order By Phone
To make a telesales order please ring 01792 823563 between 10:00am and 2:00pm Monday to Friday. Standard UK landline rates apply.
Swansea City Online Store take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.
Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key.
We accept all major credit and debit cards. These include Mastercard, Visa, Switch, Solo or Delta. Items will only be despatched to a customer on authorisation by your card.
How to return an item
Any item can be returned for exchange or refund by either sending or deliverng in person to:
SWANSEA CITY AFC
CWMDU INDUSTRIAL ESTATE
by Registered post/Recorded delivery.
Accompany your returns with your sales receipt, a copy of your sales receipt or a covering note quoting your name and address and order number. Also include your requirement i.e. refund or if exchange the item you require and size. Please note that we are unable to exchange an item for one of higher value.